FREQUENTLY ASKED QUESTIONS
To get familiar with the functionality of this website, please go through below mentioned FAQs. If your query is urgent and different from the set of questions, then do write to us at email@example.com or call us on 18605009418 between 11am to 8 pm on all days.
- How do I register?
One can register by clicking on “Sign in/Register” link on the homepage. Please provide your information in the form that appears.
Do not forget to mention the mobile number you have registered with the Landmark Rewards Program to earn and spend your Landmark reward points.
If you are a Landmark employee do mention your Employee ID to avail the benefits of employee discount.
- Are there any charges for registration?
No, Registration is free of charges.
- Can I have multiple registrations?
You can associate your E-mail address and Contact number to one account only.
- How do I order ?
- - Sign into your account
- - Set your delivery location
- - Find the items you want to buy by searching /browsing our departments.
- - Add all the items you wish to purchase to your basket with the “Add to Cart” button
- - Click on "Checkout"
- - Enter your shipping information and select that address
- - Choose your delivery date and slot
- - Enter your payment information and click the “Continue” button to complete the transaction
If you need any help along the way, give us a call on 18605009418, Monday - Sunday, 11 AM to 8 PM, so we can talk you through it.
- Can I change my delivery address after placing the order?
No, you cannot change your delivery address after your order is been placed. If you wish to cancel your order you can call us at 18605009418, All 7 days, 11 am to 8 pm.
- Can I change my delivery slot after placing the order?
Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of the slot, please contact our Customer Support team and we will try our best to accommodate your request.
- How do I add or remove products after placing my order?
Once your order is placed you will not be able to make changes in your order. If you wish to cancel your order call us at 18605009418, Monday - Sunday, 11 am to 8 pm.
- How do I check status of my order?
You can check the status of your order by going to My Account > My Orders > Check if your order is processing or completed.
You can also call our Customer care team 18605009418, Monday – Sunday, 11am – 8pm.
- What is the minimum order for delivery?
There is no minimum order for delivery but, we charge a nominal delivery charge of Rs.30. Orders above Rs.1000 are free of delivery charges.
- How to order items from my previous orders?
Sign in to your account > My Account > View Order History > View > Click Add to Cart
- How do I know If my order is confirmed?
When you have successfully placed an order, you will see an order confirmation page. You can also check by going to My Account > Order History to see your order details.
- How do I know If products from my order are unavailable?
When a product from your order is unavailable, you will receive a Call/E-mail from our Customer Care.
- What do I do when I don’t receive some products in my order?
We try to ensure availability of all products on our website. However due to unforeseen issues as explained previously, there is a possibility that we may not be able to supply a product after it was ordered by you. Our customer care team will Call/E-mail to inform you about the products that cannot be delivered.
- How do I check if you deliver in my area?
You can find out if we deliver to your area by logging in to your account and typing in your locality in the Location/Area tab.
- What to do If my order arrives when I’m not available?
If you think you won’t be available to receive your order, please call SPAR customer care and let us know your preferred delivery time slot and we will do our best to redeliver your order. If you fail to call us within 24 hours of the first delivery attempt, SPAR reserves the right to cancel such orders.
- How do I change my shipping address?
You can change your addresses by Signing into your Account > My Account > My Addresses > Select Address you want your order to be delivered to Or Add a new Address by Clicking on +”
- Do you deliver to multiple addresses?
We only deliver to the address specified on the order. If you’d like us to deliver to multiple addresses, split up your purchases and send them as separate orders to different addresses. You can store multiple addresses in the My Account section.
- Can someone else receive my order on my behalf?
Yes, another person can receive your order on your behalf at the address.
- How are the Fruits and Vegetables packaged?
Fresh fruits and Vegetables are handpicked, cleaned, packed and delivered. We ensure hygienic and careful handling of all our products.
- How are items like Fruits, Vegetables, Meat and Poultry weighed?
Fruits, Vegetables, Meat and Poultry vary a little in size and weight. While you shop, we show an estimated weight and price for everything priced by grammage. At the time of delivery, we weigh each item to determine its final price.
- How to know If my order is going to be delayed?
In case of delay, our customer support team will keep you updated about your delivery.
- What is your Return and Exchange policy?
We have a 'No questions asked return/refund policy' which entitles all our customer to return the product at the time of delivery if they are not satisfied with the quality or freshness of the product. Products should be returned in the original condition you had received them. Please understand that we cannot accept returns under the following instances:
- (i) Returns will not be entertained on altered, damaged, used, discounted products and merchandise purchased on promotional sale
- (ii) Damages due to mishandling of product;
- (iii) Products with tampered or missing labels;
- How do I exchange a product?
Exchange of product purchased online can be done by contacting our customer care or visiting the store from where the product has been delivered (Store address is mentioned on the invoice). Store T&C's applicable with respect to exchange of product.
- When do I get my refund?
Prepaid Orders: Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 5-7 days after we receive and process your return.
- Can I exchange a promotional purchase, where the discount/offer was applied on the total cost of my purchase?
Exchange will not be entertained on merchandise purchased on promotional sale.
- Can I return my online purchases to a SPAR Store?
Yes, you can return your online purchases to SPAR Store as per the return and exchange policy mentioned above.
- What is My Account?
'My Account' enables you to view your Order History, update your profile details, add products to your cart as well as Change your password.
- How do I change my password?
To change your password:
Sign in to your account > My Account > Profile > Change password > Enter Current and New password > Press Confirm > Click on Update Password
- How can I change my registered mobile number?
To change your registered mobile number, you must contact our customer care team at 18605009418 or write us at firstname.lastname@example.org (11am – 8pm) Monday - Sunday. Our Customer Care will change the registered number on your behalf and same will reflect on your account within two working days.
- What are the modes of payment?
You can pay for your orders using the following modes of payment.
- a) Cash on delivery
- b) Credit and Debit cards (VISA/Master card/Maestro Card)
- c) Food Coupons (Sodexo passes on delivery)
- Are there any hidden charges?
All the products listed on the website will be sold at Indian Rupees either at MRP (Inclusive of all taxes) or at an Offer/Discounted price with taxes, unless and otherwise specified.
Prices of fresh produce, meat, fish, & poultry products may change. There could be differences in ordered prices & the final invoice amount. Please pay as per the final invoice handed over to you at the time of delivery.
- What is Landmark Rewards?
Landmark Rewards is the Landmark Group's loyalty program, which allows you to earn points when you shop any of our brands.
The Landmark Group stores in India include Lifestyle, Max, Spar, Home Centre, Splash, Krispy Kreme, Fun City & Melange.
For more information, please visit https://www.landmarkrewards.in/
- How to be a member of Landmark Rewards?
It's very easy to become a Landmark Rewards member. When you shop at any of the Landmark Group stores in India, just share your mobile number. Fill in your details to be a privileged member of Landmark Rewards!
*The Landmark Group stores in India include Lifestyle, Max, Spar, Home Centre, Splash, Krispy Kreme, Fun City & Melange.
- How long is Landmark Rewards membership valid for?
The Landmark Rewards membership is valid for a lifetime.
- I just made an online purchase, but I haven’t linked my Landmark Rewards account. Can I still earn points for that purchase?
No, you'll need to link your accounts first to be able to earn points on your purchases.
- Will I lose my points if I return an item?
Yes. If you return an item, the points you've earned on your purchase will be debited from your Landmark Rewards account.
- I just completed a purchase, but my points haven't been credited. Why?
Your Landmark Rewards points will be credited 35 days after delivery, and you'll be able to spend them after that.
- When can I start using my points?
Your points will be credited 35 days from the date of delivery, and you can spend them when you shop. The points will be valid for 12 months after they are credited.
- Are there restrictions on spending points?
You must have a balance of least 166 points to be able to pay with Landmark Rewards points. You'll have to spend 166 points or more at a time, when you shop. Please note that Landmark Rewards points do not cover your shipping costs.
- How do I change personal information on my Landmark Rewards account?
To make changes to the personal details on your already-linked Landmark Rewards account, you could:
- - Sign in to your online account at LifestyleStores.com.
- - Contact Landmark Rewards Customer Care on 1800-208-2444, between 10:00 AM and 10:00 PM.
- - Send an email to email@example.com.
- How do I cancel my Landmark Rewards membership?
To cancel your membership, contact us on 1800-208-2444 from 10:00 AM to 10:00 PM, send an email to firstname.lastname@example.org or message 'UNSUB' to 56767.
- Can I transfer my Landmark Rewards points?
No, you cannot transfer your Landmark Rewards points.
- How do I check my balance?
There are five different ways in which you could check your balance:
- 1. Sign in and click on the Landmark Rewards tab under the My Account section.
- 2. Take a look at the Landmark Rewards points slider on the payment page during checkout.
- 3. Sign in to your account on landmarkrewards.in.
- 4. SMS 'LANDMARK' to 56767.
- 5. Contact Landmark Rewards Customer Care on 1800-208-2444 (10:00 AM to 10:00 PM) or on email at email@example.com.